WARRANTY & RETURN
RIGHT OF WITHDRAWAL:
In order for you to regret your purchase, it requires according to Danish Purchase Act that the item is returned in "substantially the same condition and quantity", and it will therefore be an estimate we make when we receive the item back. In practice, the packaging and the item must be in the same condition as when you received it, so that we can sell the item to another customer. This will usually be the case when the returned item is carefully wrapped and of course not used.
Your right of withdrawal runs from the time you receive the item.
COMPLAINTS AND WARRANTY:
According to Danish Purchase Act, you as a consumer have a two-year right of complaint, which means that you can either have the item repaired, exchanged, the money returned or a reduction in the price - depending on the specific situation. This of course requires that the complaint is justified - but not to be confused with a guarantee, which is still only 1 year valid from the day you received the item from us.
We will, as far as possible, exchange defective items for a new product, so that you get what you originally ordered - but we reserve the right to settle a complaint by paying the purchase price of the item if we do not have the opportunity to exchange it.
You have a two-year warranty, which applies from the day you receive your goods. The goods must be returned in original protective packaging.
Before we can handle your return, warranty case or complaint, it is necessary that you contact our customer service and explain your problem - then we will decide whether you should receive a new product, return the delivered, or whether it is not a case we can remedy. If you are asked to return your product, it is very important that you enclose a note in your return package so that our packing company can receive and handle your case quickly, efficiently and correctly. Returned items without order number will not be processed.
If the product is broken and you want a new one, please contact our customer service before sending any returns. Then we help with shipping and reorder. Remember to send the goods properly packed, as you are responsible for their safe return to us.
NOTE: We can not guarantee that you will get your money back for an item until we have inspected the item in our goods receipt. If we receive an item that we do not accept (eg because you are to blame for the defect), we will contact you to find out if you want to receive the product back.