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TERMS AND CONDITIONS

GENERAL INFORMATION:

Wine racks by OMANN are operated by Omann Aps and have the following formal information:

Omann ApS
att. Vinreoler by OMANN
Chr. Nielsens Vej 6
DK-8700 Horsens

Tlf.: 7580 5155
CVR: 34890560
Mail: Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den.

AGREEMENTS:

Everyone can enter into agreements with Omann Aps. All agreements are entered into in Danish. The following conditions apply to all deliveries and orders, unless and written agreement offers. Special conditions on the part of the buyer, specified in the buyer's order, are not binding on Omann Aps, unless Omann Aps has agreed to the said special terms. Once you have ordered and entered payment information, you will receive an order confirmation, which you are asked to print and save. If you would like a new order confirmation, please contact our customer service via e-mail or via our contact form >>>

HOW TO ORDER:

An order at Vinreoler by OMANN on vinreoler.omann.dk takes place by pressing the 'Add to cart' button next to the new items. Then press "Go to checkout". From there, press "Continue" and you will come to a page where you must enter your contact information. You enter her name, address, postal code, via, e-mail and telephone number. Here you must also accept our terms and conditions.

Finally, press "Complete payment", and your order is hereby placed. When you press "Complete payment" in the payment window, you are obliged to pay, and your order is thus placed with a payment obligation.

PRICES AND PAYMENT:

You can order your goods online and pay with the following cards: Dankort, Visa, Master Card.

Omann Aps reserved the right to regulate the prices on the website in the event of price changes, material price increases, changes in wages, government intervention or other matters beyond Omann Aps' influence.

All prices on vinreoler.omann.dk are incl. mothers. The payment will appear in your account as Omann Aps, as this is our company name.

ORDER CONFIRMATION:

All orders are confirmed automatically per. E-mail, and the delivery time will then be approx. 3-4 weeks. (A dog is taken subject to force majeure, which may delay your order)

PRODUCT CHANGES:

Omann Aps reserves the right to make changes to its products without notice if this can be done without changing agreed technical specifications. This also applies to products already ordered.

DELIVERY:

The international rules for the delivery of trade clauses "Incoterms 2010" apply to the trade terms used in these delivery terms. We ship mainly on Mondays and Omann Aps decides on the shipping method for the goods, unless the customer has chosen to pick up the goods from Omann Aps. We typically use a furniture conveyor who knows how to handle furniture. We also refer to our shipping and delivery conditions.

Omann Aps is not responsible for delays or obstacles caused by circumstances that evade Omann Aps' influence and control, including delayed deliveries from subcontractors. The stated delivery times are ex-works and are estimated to be employed and complied with as far as possible, but Omann Aps assumes no responsibility for any delay, and such does not entitle the buyer to cancel the purchase unless the delay exceeds 4 weeks. Stated delivery times apply subject to other orders received before acceptance.

MAJOR FORCE:

Should the delivery be prevented due to force majeure, it releases Omann Aps from any liability, and Omann Aps reserves the right to cancel the agreement in whole or in part, or postpone the delivery with the delay caused by the obstacle beyond the delivery deadline stipulated in the agreement. Force majeure includes labor disputes, war or military conscription, computer hacking, blockades, roadblocks, political unrest, state intervention of any kind, lack of power or other circumstances beyond Omann Aps 'control and affecting Omann Aps' ability to meet its delivery obligations.

COMPLAINTS AND WARRANTY:

According to Danish Purchase Act, you as a consumer have a two-year right of complaint, which means that you can either have the item repaired, exchanged, the money returned or a reduction in the price - depending on the specific situation. This of course requires that the complaint is justified - but not to be confused with a guarantee, which is still only 1 year valid from the day you received the item from us.

When we receive the item from you, we will send you an email about the further process.

You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely.

We exchange defective items for a new product as far as possible, so you get what you originally ordered - but we reserve the right to settle a complaint by paying the item's purchase price if we do not have the opportunity to exchange it. advertise a product, Omann Aps MUST be contacted before sending a return, so that it can be returned via our logistics agreements. You do not have to pay for the freight - nor will you be able to be compensated if you have submitted the item yourself. The item must always be sent back in proper packaging.

Please note that a complaint can take up to 14 days.

RETURN:

As a private individual, you have a two-year right of complaint, which applies from the day you receive your goods. The goods must be returned in original protective packaging.

Before we can handle your return, warranty case or complaint, it is necessary that you contact our customer service and explain your problem - then we will decide whether you should receive a new product, return the delivered, or whether it is not a case we can remedy. If you are asked to return your product, it is very important that you enclose a note in your return package so that our packing company can receive and handle your case quickly, efficiently and correctly. Returned items without order number will not be processed.

Return note >>

If the product is broken and you want a new one, please contact our customer service before sending any returns. Then we help with shipping and reorder. Remember to send the goods properly packed, as you are responsible for their safe return to us.

NOTE: We can not guarantee that you will get your money back for an item until we have inspected the item in our goods receipt. If we receive an item that we do not accept (eg because you are to blame for the defect), we will contact you to find out if you want to receive the product back.

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We do not receive packages without delivery or packages sent by post. cash on delivery

RIGHT OF WITHDRAWAL:

In order for you to regret your purchase, it requires according to Danish Purchase Act that the item is returned in "substantially the same condition and quantity", and it will therefore be an estimate we make when we receive the item back. In practice, the packaging and the item must be in the same condition as when you received it, so that we can sell the item to another customer. This will usually be the case when the returned item is carefully wrapped and of course not used.

Your right of withdrawal runs from the time you receive the item. You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.

The notice can be given on Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den. or by using the standard cancellation form. In your message, you must clearly state that you wish to exercise your right of withdrawal.

Items except the right of withdrawal:
The following product types are exempt from the right of withdrawal:
- Products that are specially adapted to your wishes, such as the adaptation modules.

The condition of the item when you send it back:

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not take it into actual use.

If the item has been tried in addition to what is described above, we consider it to be used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value.

Refund of the purchase amount
If you regret your purchase, you will get back the amount you paid to us. In the event of an impairment for which you are liable, this purchase amount will be deducted.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs due to your own choice of a different form of delivery than the cheapest form of standard delivery that we offer), without undue delay and under all circumstances within 14 days from the date we received notice of your decision to cancel this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.

If you regret the purchase, please complete this return slip.

Return slip >>

And return the item to:

Omann ApS
att. Wine racks by OMANN
Chr. Nielsens Vej 6
DK-8700 Horsens

(Remember to save your postal receipt as proof that you have returned the package)

You can also cancel the purchase by giving clear notice and handing it in person at the above address by prior arrangement.

Once you have returned the item, we will send you an email with information about the further process.
We do not receive packages without delivery or packages sent by post. cash on delivery.

COMPETITION CONDITIONS:

We run regular contests and free gifts as part of our newsletter. If you want to participate during the competition period, write an email to Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den..

LOG STATISTICS, CONFIDENTIALITY AND PERSONAL DATA POLICY:

In order for you to enter into an agreement with us, we need the following information:

Name, address, tel. No. and email address.

We register and pass on your personal information in order to deliver the item to you. The personal information is registered with Omann Aps and stored for five years, after which the information is deleted.

As registered with Omann Aps, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to: Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den..

Log statistics and confidentiality
We use log statistics for the purpose of being able to recreate order errors. Unfortunately, our system is not infallible, and errors occur, and therefore we use log statistics to be able to recover error orders. Omann Aps is very careful to prevent all misuse of information and at the same time provide the best possible service to our customers:

  • We do not pass on data to third parties.
  • We do not send information from third parties to our customers.
  • As a customer, you can contact us at any time to be removed from mailing lists or to be completely removed from our databases. Simply send an email or contact us in any other way.

We respect our customers' right to privacy and take this very seriously. We have internal guidelines that ensure that our customers' privacy is not violated. The information is not stored encrypted, nor is it transmitted in encrypted form. In connection with your shopping on our websites, you therefore accept that we have the opportunity to look up this personal data via your e-mail address or telephone number in our system. This means that this personal data is publicly available in our company and can be looked up if you have access to your e-mail address or telephone number. If you wish to delete this personal data, please contact our customer service, which can remove your personal data.

Of course, credit card information is encrypted and we do not store your credit card information. If you enter your e-mail address or your mobile phone number, you accept that we can contact you by e-mail or SMS with information about your order.

You accept our personal data policy when you use this website and including the use of cookies.

ELECTRONIC COMMUNICATION:

Your email address is used to identify you in our systems. We also use the address to write to you regarding your purchase, your delivery. In addition, you have the opportunity to receive our newsletter.

You can unsubscribe from our newsletter at any time by clicking "unsubscribe" at the bottom of the email, just as you have the opportunity to say no to the newsletter when submitting the information. In this case, we will only send emails that directly relate to your order. We will communicate with you through emails, text messages or by posting on this website.

YOUR ACCOUNT:

As a user of this website, you are obliged to maintain the confidentiality of your account and password through limited access to your computer, and you accept responsibility for any incidents that may occur under your account. Omann Aps reserves the right, in the event of abuse, to refuse services, close accounts, remove or correct content, or cancel orders without notice.

REVIEWS, COMMENTS, COMMUNICATION AND OTHER CONTENT:

Visitors may add reviews, comments and other content and post suggestions, ideas, comments, questions, and other information as long as the content is not illegal, pornographic, threatening, violates "privacy", violates the rights of others or is otherwise insulting. third party or group, and does not consist of or contain software viruses, political propaganda or commercial advertising. Do not use fake email address, pretend to be another person, company or association. Omann Aps reserves the right (but not the obligation) to remove or correct such content, but we do not regularly review the above material. If you enter or submit material, and unless we state otherwise, you grant Omann Aps and non-exclusive, royalty-free, renewable, non-cancellable, and full right to use, reproduce, modify, add, publish, translate, create derivative material from, distribute, and display this content worldwide on any media. You give Omann Aps the right to use the name / synonym used, if desired. You warrant that you own or otherwise have the right to the Content you pass on; that the content is accurate; and that the use of the Content by you does not violate this and will not cause harm to any person or group; and that you will exempt Omann Aps from all claims raised as a consequence of content submitted by you.

Omann Aps has the right, but not the obligation, to monitor, correct or remove any activity or content. Omann Aps cannot be held responsible and assumes no responsibility for material submitted by you or any third party.

PROPERTY RIGHTS:

You have the risk of return shipments until Omann Aps receives the goods, and we therefore recommend that you use track & trace on your returned goods - and remember the receipt for the delivery.

DISCLAIMER AND LIMITATION OF LIABILITY:

This website is provided by Omann Aps on an "as is" and "as available" basis. Omann Aps cannot be held responsible, unspoken or implied for the use of this site and cannot be held responsible for the information, content, material or products contained on this website and you expressly agree that the use of this website is on your own risk. Omann Aps cannot be held responsible for any damages of any kind arising out of the use of this website including but not limited to direct, indirect and incidental damages, viruses or harmful components.

SITE POLICY, CORRECTIONS AND AUTOMATIC INFORMATION:

We receive and store certain information every time you contact us. For example, like many others, we use "cookies" and we receive technical information when your web browser visits Vinreoler by OMANN. We reserve the right to - at any time - change our site, policies and the above guidelines.
Credit card security: We do not store any sensitive information on our own server. All credit card information is entered in a secure environment (SSL), and sent in encrypted form to PBS. When you pay for an order with a credit card, Omann Aps gets the right to withdraw the amount when we send your order.

CUSTOMER SERVICE:

You can contact us on tel .: 7580 5155, every weekday in the period 8.00 - 16.00, however Fridays 8.00 - 14.00 or on email Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den..

Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)

To:
Omann ApS
att. Wine racks by OMANN
Chr. Nielsens Vej 6
DK-8700 Horsens
Denne e-mail adresse bliver beskyttet mod spambots. Du skal have JavaScript aktiveret for at vise den.

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods / services:

______________________________________________________________________________

Ordered on: ___________________________ Received on: _______________________________

Consumer name:

_______________________________________________________________________

Consumer address:

_______________________________________________________________________

Consumer signature: _______________________________________ Date: _________________

(only if the contents of the form are announced on paper)

DISPUTES:

Omann Aps has the right to decide whether questions of doubt of what kind may be mentioned, which may arise in connection with this agreement, must be decided by arbitration or court. In the event that Omann Aps chooses to have the case decided by arbitration, the parties undertake to submit to a decision made by the Danish Engineers' Association's arbitration court. If the buyer has his domicile abroad, arbitration must be held in accordance with the rules given by the International Chamber of Commerce (ICC arbitration in Copenhagen). If Omann Aps chooses a judicial decision, all disputes must be settled in accordance with Danish law at the Court in Kolding.